Contact Center Solution
Customer is the backbone for any business; and only a good customer satisfaction and feedback can maintain a sustained business development. In order to ensure continued customer satisfaction, the business has to provide a platform for customer interaction and support; thus emphasizing the need for a well-managed and efficient contact center.
One of our core areas of focus is Contact Center Solutions. Our technical experts in this field will ensure to provide tailor-made solutions fit for any business orientation thereby ensuring a higher customer satisfaction for your business. We provide a wide range of contact center solutions varying from Small, Medium up to large enterprises. Our ready-made solution makes it easy to setup a contact center in quick time. Our unified interaction solutions help manage, measure, and improve relationship with each interaction with customer.
The highlight of the solutions is the adequate customization capabilities that can be utilized to suite any business line and thereby improving the overall productivity of the contact center. We allow for easy integration with existing enterprise front office and back-office systems thereby minimizing overhead and providing higher ROI as well as other intangible benefits. The basic solution features include the following which can be adequately customized
- IVR (Interactive Voice Response) Solutions
- Agent screen popup
- Power/ Preview/ predictive outbound
- Email/ SMS/ FAX
- Web Collaboration
Some of the customized solutions provided by us cover multiple business areas including and not limited to the following:
- All types of contact center solutions for various business including Financial, Trading, Telecommunication, Transportation etc.
- Tele Marketing solution
- Debt Collection solutions
- Automated and manual survey solutions
- Automated and manual competition program solutions
- Helpdesk Solutions
- Application Processing
- CRM solutions & integrations
